Refund Policy for WintegoSPY Monitoring Software

At WintegoSPY, your satisfaction is our top priority. Our monitoring software suite is designed to meet a variety of user needs. However, if you are not fully satisfied with a specific software application, we have outlined a transparent and customer-friendly refund policy. Please read the following guidelines carefully to understand the process.

General Guidelines

• If you encounter technical issues that cannot be resolved by our Customer Support Center, you may be eligible for a refund.
• We encourage you to contact support@WintegoSPY.com or fill out the refund request form before initiating a refund, as many issues can be resolved promptly with professional assistance.

Flexible Refund Policy for Individual Software Applications

Our refund policy applies on a per-application basis within the WintegoSPY Monitoring Software Suite, priced at $5.9 per software per year, or $47 for the entire suite. Refunds are granted for specific applications rather than the entire suite.

Partial Refund Conditions

You may qualify for a partial refund of $5.9 per software application under the following conditions:

1. The application is not functioning as advertised, leading to dissatisfaction.
2. Our Customer Support team fails to respond to your query within 24-48 hours, prompting your decision to discontinue the service.
3. The software exhibits technical issues that cannot be resolved by our support team.

Example Scenario:

If you purchased the entire suite for $47 and are dissatisfied with three specific software applications, you may request a refund of $5.9 per application, totaling $17.7, as long as your request falls within 30 days of purchase.

No-Refund Conditions

Refunds will not be granted under the following circumstances:

1. Unsupported Devices: The target device uses an unsupported operating system.
2. Missed Deadlines: More than 30 days have passed since your purchase.
3. Declined Support: You refuse technical assistance or fail to follow the provided installation guidelines.
4. Unauthorized Use: The software is installed without the explicit consent of the device owner or is used for illegal purposes.
5. Feature Misinterpretation: You request a feature not included in the advertised capabilities of the software.
6. Connectivity Issues: The target device lacks internet access due to expired data plans or poor service.
7. Stealth Mode Functionality: Refunds are not available if the software operates as intended, including working in stealth mode.
8. No-Installation Version: Issues arise from failure to secure legal consent for Gmail credentials used in this version.
9. Change of Mind: Refunds will not be issued for reasons such as a change of mind or personal preference.

Legal Disclaimers

• Authorized Use Only: By using WintegoSPY, you confirm that you own the monitored device or have explicit consent from the owner.
• Call Recording: One-sided call recording may occur due to firmware limitations on some devices. Solutions are available for compatible devices.
• No-Installation Version: This version requires legal consent to use Gmail credentials for monitoring.

Refund Procedure

1. Submit a Request: Contact us via support@WintegoSPY.com or complete our refund request form, providing all required details about the software in question.
2. Assessment: Our Customer Support team will review the issue and verify your eligibility for a refund.
3. Approval & Processing: Once approved, we will process a refund of $5.9 per application. Refunds will be credited to your original payment method.

Processing Timeline:

• For U.S. clients: Refunds are processed within 7 business days, with a $9.5 deduction for payment processing fees.
• For non-U.S. clients: Refunds are processed within 14 business days, with a 12% deduction applied for international processing fees.

Important Notes

• This refund policy applies only to specific applications within the suite, not the entire suite purchase.
• Refunds aim to balance customer satisfaction while preventing misuse of the policy.

We value transparency and customer satisfaction. If you have any questions or concerns, please don’t hesitate to reach out to our Customer Support Center.